Returns and refund policy

 

Overview

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable/Sealed goods such as E-Liquid’s & Coil Heads cannot be returned once used

Additional non-returnable items:

• • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, usually within 4-5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@frans.ie.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@frans.ie and send your item to:

Frans Key Cutting and shoes Repair

Unit 7, Gorey Shopping Center Y25A406 Gorey,

Co. Wexford, Ireland.

 

Shipping returns

 

To return your product, you should mail your product to:

Frans Key Cutting and shoes Repair

Unit 7, Gorey Shopping Center Y25A406 Gorey,

Co. Wexford, Ireland.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items (over €75), you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

 

Contact us at shop@frans.ie for questions related to refunds and returns or fill up contact form here.